Radio Posts

This 27-year old typifies the entrepreneurial spirit that is making a difference in our healthcare. Shelby while working in a hospital as an undergraduate was bothered that excessive and unpredictable amounts of time in waiting rooms were a barrier to patient satisfaction, and ultimately to accessing care. So she fixed it. Her company’s automation and machine learning enhances the patient experience and the provider’s reimbursement. You’ll be impressed by Shelby and her tips on staying motivated. And…since this interview DOCPACE has pivoted during the pandemic to actually eliminate waiting rooms for their clients! What you’ll learn: Unpredictable waiting times in a doctor’s waiting room are huge dissatisfiers. DOCPACE’s technology sends real time notifications to a patient’s cell phone with updates when the doctor is running late, like airlines do. Then TV screens in the waiting room show patients where they are in queue. If not eliminating waiting rooms altogether, DOCPACE is redefining waiting rooms so you can wait where you’d like—home, car, the mall. When patients feel their time is valued, patient satisfaction improves—and provider reimbursement climbs. Receptionists love this tool. Using DOCPACE’s artificial intelligence to analyze their patient flow, physicians can customize their schedules to see more patients with less stress. In order to stay motivated entrepreneurs need to celebrate small successes too.

Sam Nimah helps the sickest and most expensive patients get off ventilators and leave the hospital earlier. Lives are improved and hospitals do better financially through lower lengths of stay and reduced re-admissions. Special Care Providers runs intensive care units for hospitals; and you’ll be intrigued by how Sam picks their clients. Their team ideation works to come up with innovations to leverage virtual reality and opioid options to improve outcomes. You’ll be inspired by their stories. What you’ll learn: Getting patients off ventilators earlier is a good thing. Life on a ventilator is not a good life for a patient. In our capitated world, hospitals suffer financially with the long length of stays and re-admissions of ventilator patients, which Special Care Providers reduce. Special Care Providers takes over and staffs hospital’s care units to achieve early ambulation, early mobility using a multidisciplinary and high tech approaches–such as virtual reality and pedometers. Sam picks his hospital clients more on their interest in improving patient outcomes than in how Special Care Providers can improve their bottom lines—which it also does. You’ll enjoy the story of how one patient got her life back because of this company. Sam appreciates that so many of the good ideas that they implement come from his employees during brainstorming sessions.

Michael O’Neil was a cancer patient during his college years. While the medical treatments worked, his patient experience was lacking. This drove him to start GetWellNetwork to get patients engaged in their care. Through technology GetWellNetwork improves the health of the world by extending the work of physicians. Those physicians prescribe virtual care navigation for their patients—10 million of them. Technology-enabled patient engagement is the miracle drug of the future. Listen to how they involve patients in their care. What you’ll learn: Five hundred large hospitals and medical groups license GetWellNetwork’s technology in order that their physicians can use it to leverage their time, reduce the number of clinical visits, and improve patient satisfaction. Two-way communication between the physician and the patient becomes easier and more predictable. Automatic patient instructions, resources, and check in’s can be received on any device a patient owns that has “glass.” GetWellNetwork’s staff “empathologists” insure that their high tech delivery is highly personalized. GetWellNetwork’s 400 team members remain focused on their core strategy of patient engagement using data to measure outcomes. Michael expects with international growth of his company they will touch 50 million lives per year.

Carlos Arce at Elation is on a mission to reduce healthcare workers’ loss of passion. He asks why have we created a healthcare system that takes the world’s most resilient people…and burns them out. Elation’s assessment tool points out opportunities within healthcare organizations to build the resiliency of our physicians, nurses, and staff; and follows up with high touch approaches to return to them the joy of medicine. What you’ll learn: How healthcare organization leaders, like hospital CEOs or department leads, can quickly assess their staff’s ability to thrive during challenges. From this easy to comprehend assessment, opportunities can be pin pointed for organizational changes leading to a more resilient workforce. Elation can follow up as needed with high-touch coaching and trainings. For example, clients with Elation’s help are seeing physicians re-engaging following organizational changes.  

Medvalista Tom Ferkovic, from our Medvale Strategists Club, gives us 15 minutes of valuable insight into why physician leaders are stressed and feeling isolated–and possible solutions. Tom is the Founder and CEO of Medic Management Group (MMG); a large Management Services Organization (MSO), Revenue Cycle Management (RCM) company, and consulting firm with clients in 26 states. What you’ll learn: Physician leaders also feel lonely at the top. How MMG and Medvale offer physician executives “administrative grand rounds” to collaborate with peers for help with management challenges they face. MMG help is available with setting strategy, compensation, management outsourcing, analytics, staying independent, next-generation MSO support.

Hospital CEOs pull Peter into their inner circle of trusted advisers. As a CPA, Peter brings his financial know-how coupled with a broad strategic understanding of healthcare in order to reach sustainable agreements that benefit the entire community long-term. As the ultimate compliment, Peter’s Consilium Group is often asked to stay around to negotiate and then administrate plans for better healthcare delivery. What you’ll learn: Why Peter likes partnering with healthcare leaders over pure CPA’ing . How Consilium creates long-term relations with their clients. The challenges to successful physician compensation plans. Consilium’s approach leads to better population health through: Engaged and respected physicians. Trust between hospital leadership and the medical staff. Reduced cost of physician turnover. Why Peter’s three rules to negotiating physician compensation plans work: Be consistent and dependable. Incentivize the right outcomes. Collaborate and be transparent.